Where possible, we will try to use DHL & UPS to ship smaller to medium size pieces. Over a certain size and     weight, we must use a common carrier. Our preference is ROADWAY or UPS FREIGHT. They serve the entire USA We have a substantial freight rate discount with both ROADWAY and UPS FREIGHT. Another feature is that we have a fixed $25. RESIDENTIAL Delivery charge with these two carriers. This is far less than a non-contracted rate. Usually, Residential Delivery USUALLY ranges from $65. to $135.

   All freight charges are either prepaid or collect at the time of delivery.

We have included a very minimal CRATING cost in the price of the furniture.

In some unusual circumstances, we may have to charge a nominal CRATING charge.

 You will be sent information concerning shipping at the time of ordering.

For inquiries on shipping, PLEASE SEND US YOUR TOWN, ZIP CODE & ITEM #.

FOAM, FOAM, FOAM.........WE HAVE AT LEAST 10 TRACTOR TRAILER LOADS OF FOAM TO PAD YOUR FURNITURE WITH.

1) FIRST THE PIECE IS WRAPPED IN A SPECIAL PLASTIC THAT WILL NOT AFFECT THE FINISH

2) THEN, WE WRAP IT IN MULTIPLE LAYERS OF FOAM WRAP.

 3) A HEAVY CORNER/EDGE BOX IS BUILT .....IT IS AT LEAST 4 LAYERS OF HEAVY CARDBOARD THICK

 4) THEN A DOUBLE BOX OF HEAVY CARDBOARD IS BUILT AROUND THE CORNER/EDGE BOX

PLENTY OF LABELS TO ASSURE CAREFUL HANDLING !!!!!!

WE INSURE THE FURNITURE AT 150% OF VALUE....JUST IN CASE

INTERNATIONAL SHIPPING

INTERNATIONAL SHIPMENTS GET A PLYWOOD CRATE AROUND OUR HEAVY BOXES !!!

THIS IS A COPY OF THE LETTER THAT WE SEND OUT WHEN YOUR ITEM IS SHIPPED.

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Below is the tracking #, link to website & service center info. Please call the service center, when you see the furniture is nearing the delivery terminal, to schedule a delivery day.

Greetings,

Your furniture has been shipped. We photographed the completed piece, all stages of the packing process, and the completed boxes. This allows an unequivocal presentation of adequate packing, in case of any shipping damage. The initial response to a claim is always that it was not packed properly.We do all that is humanly possible to eliminate the chance of damage occurring......it often takes an hour or more to unpack a table or headboard.

.....PLEASE RECYCLE ALL THAT YOU CAN.

YOU......MUST.... INSPECT THE CARTON CAREFULLY AS IT IS DELIVERED AND NOTE ANY PUNCTURES, CRUSHING, ABRASIONS OR OTHER DISLOCATION OF THE OUTER CARTON.

DIGITAL PHOTOS OF ANY AREAS OF CONCERN ARE A REAL HELP......A REAL HELP.....

About half of the furniture that we ship requires the customer to be present to sign for delivery.

THIS MAKES IT EASY TO GET THE DRIVER TO NOTE DAMAGE ON THE TICKET......DO NOT BE INTIMIDATED !!!!!! THE DRIVER IS REQUIRED TO HONOR ALL REQUESTS TO NOTE DAMAGE.....CONTACT US IMMEDIATELY IF YOU HAVE ANY CONCERNS THAT ARE NOT ADDRESSED IN A TIMELY AND COURTEOUS MANNER.

The other half of our pieces will be left on your porch / garage / patio. INSPECT THESE CAREFULLY....IF POSSIBLE PHOTO ANY DAMAGE.....IF THE DAMAGE IS SEVERE ENOUGH, DO NOT OPEN UNTIL A DRIVER RETURNS TO INSPECT THE OUTSIDE OF THE BOX....CALL US AND WE WILL ARRANGE FOR A RETURN.

If you encounter damage that has happened with little evidence on the outside of the box do as many of the following steps.....in this order, that you can.

PHOTO THE DAMAGE AS SOON AS IT COMES TO LIGHT.....IN THE BOX IS GREAT.....BESIDE THE BOX WORKS ALSO.

IMMEDIATELY EMAIL OR CALL US (schmitt@dryadstudios.com ......OR...870-553-2251 ).

IMMEDIATELY CONTACT THE LOCAL SHIPPER WHO DELIVERED IT ...WE CAN PROVIDE NUMBERS, OR THEY WILL BE ON THE DELIVERY TICKET.

KEEP EVERY BIT OF THE PACKING AND BOX IN REASONABLE ARRANGEMENT TO SHOW THE DRIVER/INSPECTOR.....EVERY BIT OF PLASTIC, FOAM WRAP, STYROFOAM SHEETS, AND CARDBOARD.

MAKE AND KEEP A BRIEF LOG OF WHEN AND WHERE YOU OPENED THE BOX.....IF YOU MOVED IT TO ANOTHER ROOM TO AWAIT INSPECTION....... AND THE TIME THAT YOU MADE ALL CALLS.

WE ARE HERE TO DO ALL THAT WE CAN....BUT....YOU MUST INITIATE A DAMAGE CLAIM, AND COOPERATE WITH THE INSPECTION PROCESS.

We dedicate an extreme level of attention to the shipping process to prevent any of this from occurring.....Alas, the state of concern that we display is currently lacking in the services that all of us are forced to use every day.....It sure isn't the 1960's any more.......We do all we can to keep the faith with YOUR sensibilities. WE DO CARE...AND WE WILL DO ALL WE CAN TO MAKE THIS A POSITIVE EXPERIENCE.......MOST OF OUR CUSTOMERS ARE REPEAT.....SOME, WE HAVE SOLD DOZENS OF PIECES TO, OVER A 20 YEAR PERIOD.

Thanks for your purchase....Thanks for your trust and confidence. We hope that you find that it has been rewarded with craftsmanship of the highest quality, and thoughtful consideration throughout the transaction....